Jenna Lyons began her career at J.Crew and over the course of the past two decades, has played an essential role in shaping the creative direction of one of the most recognizable fashion brands in the United States.
What propels a person to the upper levels of an organization? According to Lyons, the speed at which you ascend has nothing to do with your skillset as an individual contributor. Your potential is inextricably linked to your skills as a manager. How do you give feedback? How do you listen, encourage, and respond? Lyons believes that the only way to keep a pulse on the organization is to remain approachable, to be a manager that encourages open communication.