Learn how to transfer billing responsibility for a wireless number from one AT&T customer to another. You can start the transfer at myAT&T, and the new user can accept online, too. Learn more at http://yt.att.com/ee8f8950
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How to Transfer Billing Responsibility | AT&T Wireless
This video shows how you can transfer billing responsibility for an AT&T wireless number to another person. There are two parts to the transfer process.
First, the requestor, or current AT&T account owner, starts the process to transfer the wireless number. Second, the acceptor, or future owner, completes the process and accepts the billing responsibility for the line. This video walks you through the process for the current wireless number account holder to begin the transfer process and what to expect.
With myAT&T, the entire process can be done online from your mobile device or a computer. If the person accepting the transfer doesn’t already have an account with AT&T, that’s okay. A new AT&T account will be created.
Here are some things you need to know before you begin. For the requestor or current AT&T account owner, the line can’t be on an AT&T prepaid or company account. The requestor’s account that has the line must have been active for at least 60 days and is still active.
Voicemail messages may get erased, so you should check your messages before transferring the line. And finally, Rollover Data and Rollover Minutes will not transfer to the new owner.
The acceptor must be an adult. They will complete a credit evaluation during the acceptance process and may be asked to make an advance payment.
If the new wireless number owner already has an AT&T account, it can’t have a past-due balance. Any past-due balances can be paid online in myAT&T before you begin the process.
The new owner accepts full billing responsibility for the line beginning on the transfer date. This includes service contract or AT&T Next retail installment agreements, if any.
Lastly, the new owner selects from the plans and features that we currently offer. To start the transfer process, go to att.com/tobr.
Sign in to myAT&T using your ID and password.
Next, on the “Transfer Billing Responsibility” page, choose the wireless line or lines you want to transfer. Then, enter the information for the person who will be accepting the transfer. Enter the person’s full first and last name and email address. For your account security, we will send a six-digit PIN to the number you choose.
Enter the PIN you receive, and select “Submit”. We’ll send you an email or text message confirming that your request was sent to the acceptor. We’ll also send a confirmation email or text message when the acceptor has completed the process.
The acceptor can start the acceptance process by either selecting the link in the transfer request email that was automatically sent to them, or, if they already have an AT&T account, the acceptor can go to att.com/tobr and select “Accept a pending transfer”.
The acceptor will need to complete this process within 14 days.
We have a related video that walks the acceptor through their process to take over the wireless number.
The original owner or requestor will receive one final prorated bill, which covers charges up to the date the transfer of billing was completed. In addition, the acceptor’s first bill may also include prorated charges for service from the date of the transfer to the monthly billing date.
For more information about transferring wireless service to another person, please visit att.com/tobr.
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